FAQ

You Got Questions? We got Answers!

  • Is it available for my time period?

    Check the Availability Calendar on each condo's page for up-to-the-minute information.
  • How do I make a reservation?

    Choose the property you would like and fill in the MAKE A RESERVATION form at the bottom and click submit. We will process your request and send you an invoice via e-mail.
  • What is the TOTAL COST OF MY STAY including taxes & Cleaning fee?

    Enter the ARRIVAL and DEPARTURE dates into the RESERVATIONS and COST CALCULATOR located on each properties' condo page and the TOTAL COST OF STAY will be shown in red font just below it. The Total cost is shown for payments via check. Add 3.25% for any Credit Card payments in the USA ( 4% for non -US). All credit card payments are processed via Paypal ( no account needed).
  • Can I walk to the Beach?

    The Valley Isle Resort condos are oceanfront and sit right on the beach. Just take the elevator down to ground level.

    The Kapalua Golf Villa sits up on Pineapple Hill providing a beautiful oceanview but requires walking down the hill (about 8 minutes) OR you can go by car (about 90 seconds). Kapalua also offers a FREE Shuttle service to anywhere in Kapalua for our guests.

  • Is there a pool?

    Absolutely! There is a heated pool at the Valley Isle Resort. The Kapalua Golf Villas offers four pools for our guests.
  • Is there a hairdryer? Is there an iron & ironing board?

    Yes in all condos.
  • Is there a washer/dryer available?

    There is washer /dryer in the Kapalua Golf Villa and in the VIR 1BD Condo. In the Valley Isle Resort Studio Condo there is a coin operated laundry on the 3rd floor.
  • Are there beach towels?

    Please supply your own beach towels in Kapalua. Beach towels are provided at the Valley Isle Resort.
  • Are there beach chairs?

    Yes in Kapalua, and at the Valley Isle Resort there are usually chairs already on the beach.
  • Is there A/C in the Valley Isle Resort condos? Is there A/C at the Kapalua Golf Villa?

    Due to the prevailing trade winds, the a/c was disconnected from the Valley Isle Resort condos 6 months after the resort’s inception. Should guests feel warm there are oscillating and ceiling fans in the condo. The Kapalua Golf Villa is fully Air-Conditioned.
  • Do we have access to the Ritz Carlton pool? (Kapalua only)

    No. After the Ritz went bankrupt, they discontinued allowing our guests to use their pool amenities.
  • Can I pay with a credit card?

    We accept credit card payments via the PayPal portal. Paypal charges a Processing Fee of 3.3% for payments made in the US and 4% for all other countries. All payments must be made thru the guest's Reservation ID LINK page for the payment to get registered in our computer system.
  • Can I get an EARLY CHECK-IN (before 4pm) or a LATE-CHECK-OUT (after 11am) ?

    Check out time is 11am and check in time is 4pm. Between those times our housekeepers are preparing the property for the next guest. When there are Back-to-back bookings both of these are difficult. If there is no incoming guest then we can arrange for a LATE CHECK OUT. If there was no guest immediately prior to a new arrival, then the condo is most likely already prepared and so an EARLY CHECK IN would be possible. In either case, the front desk can hold your luggage for you.